Return policy
By placing an order on ScooterJacket, you agree to the following terms. This policy applies to orders within the United States, clarifying our refund and return rules to ensure you understand the process clearly.
1. 14-Day Return Policy
You have 14 days from the date of receiving your order to request a return. Returned items must be in new condition, unworn, unused, with tags attached and in the original packaging. Manufacturer direct shipping items are final sales and not eligible for returns.
2. Return Process
To initiate a return, contact us via email (support@ScooterJacket.shop) or phone (+19202513061). Once your return request is approved, we will provide a return shipping label and instructions for sending back the package. Items returned without prior request will not be accepted.
3. Handling of Problematic Items
Inspect your order upon receipt. If you find quality issues, damages, or receive the wrong item, contact us immediately. We will assess the problem and resolve it properly. The time for exchanged products to reach you may vary by region.
4. Exchange Policy
Exchanges are only available for damaged items, wrong products, incorrect sizes, or defective goods. For exchanges, please contact us via email (support@ScooterJacket.shop) or phone (+19202513061).
5. Return Fees
We do not charge a restocking fee for returns.
6. Refund Process
After receiving and inspecting the returned item, we will notify you of the refund approval status. If approved, the refund will be processed back to your original payment method. The actual arrival time of the refund depends on your bank or credit card company's processing time.
7. Unused Discounts
We do not offer refunds for discounts not used during the transaction. Discounts and promotions must be applied at the time of purchase; retroactive applications are not available.
If you have any questions, contact our customer service via email (support@ScooterJacket.shop) or phone (+19202513061). Thank you for choosing ScooterJacket. We look forward to serving you again!