Shipping policy
This policy applies to orders within the United States, clarifying the shipping rules for your shopping. By placing an order, you confirm that you have read, understood, and agreed to the following terms. We reserve the right to update the policy as needed, and any changes will be posted on this page.
1. Shipping Costs
Shipping fees are automatically calculated and displayed at checkout for your immediate review.
2. Transit Timelines
- Regular Transit: Goods are usually in transit for 3 - 5 business days (Monday - Friday).
- Cut-off Time: Orders must be placed before 5:00 PM Eastern Standard Time (New York) daily. Later orders will be processed on the next business day.
- Order Handling: It takes 1 - 2 business days (Monday - Friday) to process orders.
3. Delivery Methods
We deliver products via UPS, USPS, or FedEx.
4. Address Changes
Once an order is shipped, the delivery address cannot be changed. To modify it, contact our customer service at support@ScooterJacket.shop within 24 hours of placing the order.
5. Order Cancellations
You can cancel an order at any time before it is shipped. For shipped orders, please refer to our refund policy for after-sales issues.
6. Damaged Parcels
If you find a parcel damaged during transit, reject it from the courier and contact customer service if possible. If the parcel is delivered without your presence, reach out to customer service immediately for further instructions.
7. Manufacturer Direct Shipping Details
- Shipping Method: Standard economy ground services are used, and the specific carrier is determined by the manufacturer's default shipping method.
- Processing Time: Order processing generally takes 1 - 2 business days. Since we rely on manufacturers, occasional delays may occur, and your understanding is appreciated.
- Transit Duration: Shipping times range from 1 - 5 business days, affected by the manufacturer's location and delivery address.
- Tracking Information: After processing and dispatching, you'll receive tracking details via email to monitor the shipment status and estimated arrival time.
- Communication: In case of unexpected delays or issues during processing and shipping, we'll promptly notify you and update the order status.
8. International Orders
This policy mainly focuses on US orders. For international orders, additional charges (such as customs duties, taxes, and special shipping fees) may apply. Overseas customers are responsible for complying with their country's regulations and covering relevant import taxes.
9. Tracking and Customer Service
After shipment, you'll receive tracking information via email. If there are any tracking issues or questions about the order status, contact our customer service at support@ScooterJacket.shop for assistance.